Have a question? Check below for a list of our commonly asked questions. If you can’t find the answer here, our support team is ready to help: support@aai.lifescience-ri.eu
My home organization is not listed. How can I register for a LS Login?
You can check if your home organisation can be added. On screen “Choose your Identity Provider” there is “Search the extended list of Identity Providers” checkbox. Click it and try to locate your home organisation in the list. Select it and log in at your home organisation authentication service. If successful, your home organization is added to the list. Alternatively, you can register using a commercial (eg. Google) or community (eg. ORCID) account or log in via your Life Science local account (refer to How to register to Life Science in case you can not find suitable home organization).
I have multiple external accounts (e.g both a home organisation account and a commercial account) – can I link them all to my Life Science account?
Yes, if your account provider integrates with LS Login. Browse to “linked account” in your LS Login Profile page, click the green “Add” button. You will be taken to an account linking service. Follow the prompts.
I have registered multiple times to Life Science. Is it possible to merge them?
It is possible but potentially confusing to have several different registrations. Therefore, we encourage you to merge them. Contact us at support@aai.lifescience-ri.eu, and we will guide you through the process.
After registering for Life Science, when I try to log in, I end up with a registration form
Unfortunately, some home organisations do not release a persistent identifier for their users. As a result, when you log in, LS Login does not recognise you as a returning user and prompts you to do a new registration. Try to register with a different institution or commercial service or activate your LS account with password.
How should I proceed if I have a problem logging in using my home organisation credentials?
If you have problems logging in because of an identity provider (e.g. forgotten password, forgotten login, or any issue directly on your home organisation’s log in page) please contact your home organisation for support.
For other log in issues, contact support@aai.lifescience-ri.eu
What data does LS Login keep about me?
You can view the details of your LS Login on the user profile page. Find out more about the LS Login privacy notice here.
How can I access my User Profile and what can I do there?
You can access to your User Profile by logging into the LS Login. In your user profile you can change your preferred email and (un)link different accounts (e.g. your Google account).
How to change my preferred email address?
When you register for a service, you may be added to a mailing list for that service. By default this may be the email address associated with your LS ID (e.g. your Gmail address if you registered with Google).
You can change the email address associated with your account so that emails from the service get sent to a different address. You still log in using the same credentials, but the emails from the service will go to your “preferred email” instead. To set this: Log into your profile page, change your address in the preferred email field and save it.
During login, I was asked to register. After submitting the form, I cannot log in to the service. What should I do?
This issue might have many causes (e.g. manual administration decision needed, timeout, missing information in redirect link, …). As the easiest solution, we highly recommend navigating to the homepage of the service and clicking the login button again. We strongly discourage doing this action by using your browser’s “back” button. Instead, please type in the address of the service into the address bar of your browser again. If this does not help, please try another browser and/or a new private browser window.
Where can I find the list of services integrated into the LS AAI?
The list of services is available here. All services integrated with ELIXIR AAI are available with the LS Login.